United Services - News & Media : Press Releases

News & Media : Press Releases

United's London Heathrow Station Honored as
"Ground Handler of the Year"

CHICAGO, IL - JUNE 27, 2003 - For the second consecutive year, United (OTC BB: UALAQ.OB) has been named "Ground Handler of the Year" at London Heathrow Airport (LHR) by the British Airport Authority. The award commends United's work on behalf of the customer air carriers it serves at LHR, through contracts managed by United Services, a business within United.

Mick Temple, managing director of Heathrow Airport Ltd., presented the award during the airport authority's monthly community briefing on Monday, June 23, 2003. Three specific areas of United's achievement were noted during the presentation.

United's in-house safety programs-RISE (ramp services), PLANESAFE (customer services), and CARGO SAFETY NET (cargo services)
United's community involvement and spirit in serving on the Airport Operators Committee and the Airport Users Committee, among others
United's benchmark for performance and service

The British Airport Authority required all nominees for the award to make a presentation at the event. United was represented by Paul Montgomery, manager-contract services; Richard Miller, manager-ramp operations; and Ray McGhie, United's general manager at London Heathrow.

"Being honored with this award for a second year in a row is a real tribute to our outstanding employees at LHR, who serve our customers to the highest standards of our industry," says McGhie. "United continues to raise the bar for service excellence at this vital station."

London Heathrow is the world's busiest international airport and second-busiest cargo port. More than 90 airlines are operated at Heathrow, which has four terminals (with a fifth under construction) and serves more than 63 million travelers annually.

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